
Course:	Communication Skills for Construction Professionals
SAP Course Number:	78TECH400103

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Course can be found when searching
"By Topic" under these categories:

Construction Inspection
Construction Management

Class Schedule

No Offerings Are Currently Scheduled

General Information

Summary:	This training course was identified as part of the Position Analysis Workbook process for Inspectors-in-Charge position. The target audience would be work Inspectors-in-charge, other field personnel and construction partners. The course will include a presentation: - Exploring components of effective communication - Describing and demonstrating effective verbal and nonverbal communication techniques - Building confidence to wisely deal with difficult behavior in construction situations - Providing opportunities to practive effective communication for construction scenarios - Drawing on individual and group experiences to enhance individual proficiency
Learning Outcomes:	Communication essentials are explored in order to create a common understanding of a communications framework, which can be applied to construction situations. It introduces four quick questions to answer about the audience and situation at hand. Additionally, it helps construction professionals gain confidence, build rapport, and understand how others interpret verbal and nonverbal messages. Finally, the course provides strategies tohelp avoid breakdowns in communication. As a result of this course the attendee will be able to: - Actively listen - Ask and answer questions - Deal with difficult behavior - Present introductions and conclusions - Display self-confidence
Target Audience:	Department personnel, other field personnel, and construction partners are invited to attend the training as well.

Final Exam:	No

Continuing Education Credits

Miscellaneous	CEHs	Classes After	CEUs	Classes After	PDHs	Classes After

PennDOT:					7.50	10/01/09

Awarding continuing education credits (PDH/CEU/CEH) to a training course or other training event does not imply or guarantee that the training course/event is approved by the Pennsylvania State Registration Board of Professional Engineers, Geologists and Land Surveyors. According to Pennsylvania Act 25, “Credit determination for activities…shall be the responsibility of the licensee. Continuing professional competency obtained by a licensee should maintain, improve or expand skills or knowledge obtained prior to initial licensure, including law and ethics applicable to the profession, or develop new and relevant skills and knowledge.”
For informational purposes only:	1 CEU is equal to 10 hours of instruction
	1 CEH is equal to 1 hour of instruction

Course Contact Information

For technical questions regarding this course, contact the following...
Name:	Virginia Lawson
Phone:	(717) 346-1375
Email:	vilawson@pa.gov
For general questions about the Training Calendar (such as those regarding schedules, locations, instructors or registrations), see Contact Information in specific classes.

Created	Last Modified
By Peggy J Snell Blanch/PennDOT On 02/28/05 At 11:47 AM	By Peggy A Trevenen/PennDOT On 08/12/14 At 09:22 AM