Course Information
           
 
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Course:

Special Permit Haulers Workshop

SAP Course Number:

78TECH401132

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Course can be found when searching
"By Topic" under these categories:

Highway Occupancy Permits



Class Schedule


No Offerings Are Currently Scheduled









General Information

Summary:
This course is designed for professionals who support the Special Hauling Permits function within the Department. These personnel deal directly with applicants seeking hauling permits for extraordinary loads, often in challenging circumstances. Due to the pressures faced in such circumstances, emphasis will be placed on dealing with demanding customers and defusing difficult situations. The session is interactive and will provide guidance with immediate applicability on the job.

Learning Outcomes:
A. Define customer service as it relates to the Special Hauling Permits function.
B. Describe three essential elements of customer satisfaction.
C. Establish customer expectations and priorities through interaction with the customer.
D. Create a work environment that supports customer service excellence.
E. Resolve service issues professionally.

Target Audience:
Employees who work in Special Hauling Permits.

Final Exam:
No



Continuing Education Credits


Miscellaneous
CEHs
Classes
After
 
CEUs
Classes
After
 
PDHs
Classes
After
 
PennDOT:
5.50
09/18/12
 

Awarding continuing education credits (PDH/CEU/CEH) to a training course or other training event does not imply or guarantee that the training course/event is approved by the Pennsylvania State Registration Board of Professional Engineers, Geologists and Land Surveyors.

According to Pennsylvania Act 25, “Credit determination for activities…shall be the responsibility of the licensee.  Continuing professional competency obtained by a licensee should maintain, improve or expand skills or knowledge obtained prior to initial licensure, including law and ethics applicable to the profession, or develop new and relevant skills and knowledge.”

For informational purposes only:1 CEU is equal to 10 hours of instruction
1 CEH is equal to 1 hour of instruction



Course Contact Information

                    For technical questions regarding this course, contact the following...
Name:
Virginia Lawson
Phone:
(717) 346-1375
Email:
marpage@pa.gov

                    For general questions about the Training Calendar (such as those regarding schedules,
                    locations, instructors or registrations), see Contact Information in specific classes.
 
Created
Last Modified
By Daniel E Sanchez/PennDOT
On 09/18/12 At 02:52 PM
By Jonie L Buggy/PennDOT
On 07/13/21 At 09:11 AM